Terms of service
Last updated: March 9, 2025
Welcome to Qalbi Loom! By accessing our website www.qalbiloom.com (the “Site”) and using our services, you agree to comply with and be bound by the following Terms of Service (the “Terms”). These Terms govern your use of our Site, including browsing, shopping, and any other interactions with our business.
If you do not agree with these Terms, you should not use our Site or services.
1. General Information
This website is operated by Qalbi Loom. Throughout the Site, the terms “we,” “us,” and “our” refer to Qalbi Loom. By visiting our Site or purchasing from us, you agree to these Terms, including additional policies referenced here or linked throughout our Site.
We may update these Terms from time to time, and it is your responsibility to review them periodically. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
Our store is powered by Shopify, which provides the online e-commerce platform we use to sell our products.
2. Online Store Terms
By using our Site, you confirm that:
✔ You are at least the age of majority in your country or have obtained parental/guardian consent.
✔ You will not use our products for illegal or unauthorized purposes.
✔ You will not transmit any malware, viruses, or harmful code.
✔ A violation of any of these Terms may result in termination of services.
3. Accuracy & Modifications
- We are not responsible if any information on our Site is inaccurate, outdated, or incomplete.
- We reserve the right to modify the content, pricing, and availability of our products without notice.
- Historical information provided on the Site is for reference only and may not reflect current offerings.
4. Pricing & Service Modifications
- Prices for our products may change at any time without prior notice.
- We reserve the right to modify or discontinue our services at any time.
- We are not liable for any modifications, price changes, or service interruptions.
5. Product Availability & Sales Terms
- Certain products or services may be available exclusively online.
- Product colors and images are displayed as accurately as possible, but we cannot guarantee exact color matching on different devices.
- We reserve the right to:
✔ Limit sales based on customer location, demand, or other business reasons.
✔ Discontinue or modify product offerings at any time.
✔ Reject orders that appear fraudulent or intended for resale.
📌 For returns and refunds, please review our Return & Refund Policy.
6. Billing & Account Information
To ensure a smooth shopping experience, you agree to:
✔ Provide accurate and complete billing and shipping details.
✔ Update your account details as necessary.
✔ Not place fraudulent or misleading orders.
We reserve the right to cancel orders suspected of fraud or resale activity. If we make changes to an order, we will attempt to notify you via the contact details provided at checkout.
7. Third-Party Services & Links
- Our Site may contain links to third-party websites or services.
- We are not responsible for the accuracy, security, or policies of these third-party sites.
- Any transactions with third-party providers are at your own risk.
8. User Content & Feedback
If you submit feedback, comments, or creative ideas (via messages, social media, or our Site), you agree that:
✔ We may use, modify, and publish your submissions without compensation.
✔ Your comments do not violate any third-party rights (e.g., copyright, trademarks).
✔ Your content does not contain offensive, unlawful, or harmful material.
We reserve the right to monitor, edit, or remove inappropriate or harmful content.
9. Personal Information
Your submission of personal information is governed by our Privacy Policy.
We respect your privacy and are committed to protecting your personal data.
10. Errors, Inaccuracies & Omissions
While we strive for accuracy, our Site may contain:
- Typos or errors related to product descriptions, pricing, promotions, and availability.
- Technical mistakes due to system updates or human error.
We reserve the right to correct these errors and cancel orders affected by incorrect information.
11. Prohibited Uses
You must not use our Site or services for:
🚫 Illegal or unauthorized activities.
🚫 Fraudulent or misleading transactions.
🚫 Uploading harmful software or code.
🚫 Harassment, abuse, or discrimination of any kind.
🚫 Violating the rights of others (including intellectual property).
Any violation of these Terms may result in termination of access to our Site and legal action if necessary.
12. Disclaimers & Limitations of Liability
🚨 We do not guarantee uninterrupted, error-free service.
🚨 Your use of our Site and services is at your own risk.
🚨 We are not liable for any direct, indirect, or incidental damages arising from your use of our Site or products.
📌 For more details on shipping-related concerns, visit our Shipping Policy.
13. Indemnification
By using our services, you agree to indemnify and hold harmless Qalbi Loom, its employees, partners, and affiliates from any claims, damages, or liabilities arising from:
✔ Your use of our Site.
✔ Your violation of these Terms.
✔ Any harmful actions or breaches of law conducted through our Site.
14. Termination of Services
We reserve the right to terminate your account or access if we suspect a violation of these Terms.
Termination may occur without prior notice, and you will remain liable for any outstanding amounts owed.
15. Governing Law
These Terms and any disputes related to your use of our Site shall be governed by the laws of Portugal, without regard to conflicts of law principles.
16. Updates to These Terms
We may update these Terms at any time. It is your responsibility to review this page periodically. Continued use of the Site constitutes acceptance of any modifications.
17. Contact Us
For any questions regarding these Terms, please visit our Contact Us page or reach out to us via WhatsApp for assistance.
We are happy to help and ensure a smooth shopping experience at Qalbi Loom! 😊