FAQ – Your Questions, Answered!

At Qalbi Loom, we believe in providing an effortless and enjoyable shopping experience for all our customers. Whether you’re shopping for the perfect Eid outfit, a timeless bridal dress, or everyday elegant modest wear, we’re here to help! Below, you’ll find answers to our most common questions about orders, shipping, sizing, and more.

Welcome to the Qalbi Loom FAQ page! Here you'll find quick answers to our most commonly asked questions.

Orders & Shipping

Q: How long does order processing take?

Orders are typically processed within 1-3 business days, excluding weekends and holidays.

Q: What are the delivery times?

• Standard items: 3 to 7 business days, depending on your location.

• Pre-order or special items: 15 to 19 business days.

Q: Where do you deliver?

Currently, we deliver within Portugal, Schengen countries, and the European zone. For deliveries outside these regions, please contact us directly.

Q: How much is shipping?

Shipping costs depend on your location and are calculated at checkout. We do not add any profit to shipping charges—you pay exactly what the courier charges us.

Q: Do you offer tracking for orders?

Yes, you’ll receive tracking information via email or WhatsApp once your order ships. However, orders within the Lisbon area delivered directly by our team may not include a tracking code.

Q: Can I change my shipping address after ordering?

If your order hasn't shipped yet, please contact us immediately. Once shipped, we cannot change the address.

Returns & Refunds

Q: What is your return policy?

We offer a 30-day return policy. Items must be unworn, unused, free of odors or damage, with original tags and packaging. Customers cover return shipping costs. For more details, check our Return & Refund Policy.

Q: Do you offer exchanges?

No direct exchanges are available. You can return your item for a refund and place a new order.

Q: How do refunds work?

Refunds are issued to your original payment method within 10 business days after we receive and inspect your returned item.

Products & Availability

Q: Are product colors accurate on the website?

We display product images as accurately as possible, but exact color representation may vary due to different screen settings.

Q: Can I request a product that’s out of stock?

If a product is marked as "Pre-order," it may take 15-19 business days to arrive. Contact us for specific product inquiries.

Payments & Security

Q: Is my payment information secure?

Absolutely! Our store is powered by Shopify, ensuring secure and encrypted transactions. We do not store your payment details.

Q: What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Privacy & Data Protection

Q: How is my personal information used?

We use your information solely to process orders, enhance your experience, and provide customer support. We never sell your personal data. For more, see our Privacy Policy.

Contact & Customer Support

Q: How can I reach customer support quickly?

The fastest way to reach us is through our Contact Us page or via WhatsApp.

Q: Where are you located?

Our postal code is 2675-435, Lisboa, Portugal.

Have a different question? Feel free to reach out through our Contact Us page. We're always here to help!